1. Introduction
Welcome to Sweetwaters Eco Farm. By accessing our website, purchasing our products, or booking a stay at Sweetwaters Eco Cottage, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, please do not use our services.
2. Products & Orders
We offer natural wellness products including skincare, herbal remedies, and teas.
- All products are subject to availability
- We reserve the right to limit or refuse any order
- Product descriptions and pricing may change without notice
- We strive to ensure all information is accurate, but errors may occasionally occur
3. Pricing & Payments
- All prices are listed in local currency unless stated otherwise
- Full payment is required at checkout for all product purchases
- We accept payments through approved payment methods on our website
4. Shipping & Delivery
- Delivery timelines may vary depending on location
- We are not responsible for delays caused by third-party couriers
- Customers must provide accurate delivery details
5. Returns & Refunds (Products)
Due to the nature of our products:
- Returns are only accepted for damaged or incorrect items
- Claims must be made within 48 hours of delivery
- Approved refunds or replacements will be processed accordingly
6. Health Disclaimer
Our products are made from natural ingredients and are intended to support general wellness.
- They are not intended to diagnose, treat, cure, or prevent any medical condition
- Always consult a qualified healthcare professional before use, especially if pregnant, nursing, or under medical care
7. Cottage Bookings
7.1 Reservations
- All bookings must be made through our approved booking platform or direct contact
- A confirmed booking requires full or partial payment as specified
7.2 Check-In & Check-Out
- Check-in and check-out times will be communicated upon booking
- Early check-in or late check-out is subject to availability
7.3 Cancellations & Refunds
- Cancellation policies depend on the booking platform or agreement made at the time of booking
- Refund eligibility will be determined based on the applicable policy
7.4 Guest Responsibility
- Guests are expected to respect the property and surrounding environment
- Any damages caused during the stay may be charged accordingly
- Sweetwaters Eco Farm is not responsible for loss, theft, or damage to personal belongings
8. Use of Website
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to the website
- Copy or misuse content without permission
9. Intellectual Property
All content on this website, including text, images, and branding, is the property of Sweetwaters Eco Farm and may not be used without permission.
10. Limitation of Liability
Sweetwaters Eco Farm shall not be held liable for:
- Any indirect or incidental damages arising from the use of our products or services
- Delays, interruptions, or errors on the website
11. Privacy
Your personal information is handled in accordance with our Privacy Policy.
12. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any changes.
13. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Sweetwaters Eco Farm
Nanyuki, Kenya
Phone: 0729 393 293
Email: info@sweetwatersecofarm.co.ke