General Questions
What is Sweetwaters Eco Farm?
Sweetwaters Eco Farm is a natural wellness brand and eco-friendly farm offering handcrafted skincare, herbal products, and a peaceful cottage stay in Nanyuki.
Where are you located?
We are located in Nanyuki, Kenya — about 20 minutes from Nanyuki town and 15 minutes from Ol Pejeta Conservancy.
How can I contact you?
You can reach us via phone, email, or the contact form on our website.
Products
Are your products 100% natural?
Yes, our products are made using natural, farm-sourced ingredients and are free from harsh chemicals.
Are your products safe for sensitive skin?
Our products are made with gentle, natural ingredients. However, we recommend doing a patch test before full use.
How should I store your products?
Store products in a cool, dry place away from direct sunlight to maintain their quality.
Do your herbal products cure illnesses?
Our products are designed to support general wellness. They are not intended to diagnose, treat, or cure medical conditions.
Do you offer bulk or wholesale orders?
Yes, we can accommodate bulk orders. Please contact us directly for more information.
Orders & Delivery
How do I place an order?
You can place an order directly through our website or by contacting us.
Do you offer delivery?
Yes, we offer delivery. Timelines may vary depending on your location.
Can I cancel my order?
Orders can only be canceled before they are processed or shipped.
What if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery, and we will arrange a replacement or refund.
Cottage Stay
How do I book a stay?
You can book your stay through our website or via our booking platform.
What amenities are included?
The cottage offers a peaceful, eco-friendly environment surrounded by nature. Specific amenities will be shared during booking.
Is the cottage suitable for groups?
Yes, the cottage is suitable for individuals, couples, or small groups.
What is your cancellation policy for bookings?
Cancellation terms depend on the booking platform or agreement at the time of booking.
What time is check-in and check-out?
Check-in and check-out times will be provided upon booking confirmation.
Farm Experience
Can I visit the farm without booking a stay?
Please contact us in advance to arrange a visit.
What makes your farm unique?
Our farm combines natural product creation with a peaceful, eco-friendly environment focused on wellness and sustainable living.
Still Need Help?
If you didn’t find your answer, feel free to reach out.
Call/WhatsApp: 0729 393 293
Email: info@sweetwatersecofarm.com