1. Overview
At Sweetwaters Eco Farm, we aim to provide high-quality natural products and a great customer experience. This policy outlines the conditions for returns, refunds, and cancellations.
2. Product Returns
Due to the nature of our products (skincare, herbal remedies, and teas), we only accept returns under the following conditions:
- Item is damaged or defective upon delivery
- Incorrect item was delivered
Requests must be made within 48 hours of receiving the product.
3. Refunds (Products)
- Once your request is reviewed and approved, a refund or replacement will be issued
- Refunds will be processed using the original payment method
- Shipping costs are non-refundable unless the error was on our part
4. Non-Returnable Items
We do not accept returns for:
- Opened or used products
- Products returned after the 48-hour window
- Items damaged due to misuse
5. Order Cancellations (Products)
- Orders can only be canceled before they are processed or shipped
- Once shipped, the order cannot be canceled
6. Cottage Booking Refunds
- Cancellation and refund terms for stays depend on the booking platform or agreement made at the time of booking
- Please review the specific cancellation policy provided during booking
7. Exchanges
We only replace items if they are defective or incorrect.
8. Contact Us
To request a return, refund, or exchange, contact us with your order details:
Sweetwaters Eco Farm
Phone: 0729 393 293
Email: info@sweetwatersecofarm.co.ke